As we wrap up Developmental Disabilities Awareness Month, we want to extend the conversation beyond March and into everyday action. At The Arc of Laramie County, we believe that true inclusion happens when individuals with intellectual and developmental disabilities can participate fully in all aspects of community life – from shopping and dining to working and enjoying recreational activities. Creating welcoming, accessible spaces isn’t just the right thing to do; it strengthens our entire community and benefits everyone. Awareness is the first step, but action is what creates real change. This guide offers practical tips for businesses and community members who want to turn awareness into action by creating truly inclusive environments where people of all abilities feel valued and welcome.

​Why Inclusion Matters

When businesses and community spaces are inclusive, everyone benefits:

• For Individuals with Disabilities: Inclusion means access to the same opportunities, services, and experiences as everyone else. It promotes independence, dignity, and full participation in community life.
• For Businesses: Inclusive businesses tap into a larger customer base, demonstrate corporate social responsibility, and often see increased loyalty from all customers who value inclusive practices.
• For Communities: Inclusive communities are stronger, more vibrant, and more compassionate. When everyone can participate, the entire community thrives.
• For Society: Inclusion breaks down barriers, challenges stereotypes, and creates a culture where diversity is valued and celebrated.

Physical Accessibility: The Foundation

Physical accessibility is the starting point for inclusion, but it goes beyond just meeting ADA requirements:

Entrance and Navigation

• Clear Pathways: Ensure aisles and walkways are wide enough for wheelchairs and walkers, and keep them free of obstacles.
• Accessible Entrances: Make sure main entrances are accessible, not just side or back doors. Automatic doors are helpful for many people.
• Clear Signage: Use large, easy-to-read signs with simple language and symbols. Consider signs at different heights for people using wheelchairs.
• Good Lighting: Adequate lighting helps everyone navigate spaces safely and comfortably.
• Flooring: Avoid slippery surfaces and ensure smooth transitions between different flooring types to prevent tripping hazards.

Facilities and Amenities

• Accessible Restrooms: Ensure restrooms are truly accessible with appropriate stalls, grab bars, and sinks at appropriate heights.
• Seating Options: Provide various seating options, including chairs with arms, benches, and spaces for wheelchairs.
• Accessible Parking: Maintain clearly marked accessible parking spaces close to entrances.
• Service Counters: Consider having at least one lower counter or table for people using wheelchairs or of shorter stature.

Communication and Interaction: The Heart of Inclusion

Creating an inclusive environment is as much about how you interact with people as it is about physical space:

Staff Training and Attitude

• Person-First Approach: Train staff to see the person first, not the disability. Treat all customers with respect and dignity.
• Direct Communication: Speak directly to the person with a disability, not to their companion or caregiver. Make eye contact and use a normal tone of voice.
• Ask, Don’t Assume: If someone appears to need assistance, ask before helping. Respect their answer, whether it’s yes or no.
• Be Patient: Some people may need extra time to communicate, make decisions, or complete transactions. Patience shows respect.
• Listen Actively: Pay attention to what people are saying, whether they communicate verbally, with assistive devices, or in other ways.

Communication Supports

• Multiple Formats: Provide information in various formats – written, verbal, visual, and digital when possible.
• Clear Language: Use simple, clear language and avoid jargon. Break complex information into smaller steps.
• Visual Supports: Consider using pictures, symbols, or demonstrations to supplement verbal instructions.
• Quiet Spaces: If possible, offer a quieter area for customers who may be overwhelmed by noise or crowds.
• Patience with Questions: Be prepared to answer questions multiple times or in different ways. Never show frustration.

Sensory Considerations

Many individuals with developmental disabilities experience sensory sensitivities. Small adjustments can make a big difference:

• Sound: Be mindful of volume levels for music, announcements, or other sounds. Consider offering “quiet hours” or sensory-friendly times.
• Lighting: Avoid overly bright or flickering lights when possible. Natural lighting is often better tolerated.
• Scents: Strong artificial scents can be overwhelming. Consider fragrance-free options when possible.
• Visual Clutter: Organize spaces to minimize visual overwhelm. Clear, organized displays are easier to navigate.
• Tactile Experiences: Be aware that some people may be sensitive to certain textures or touches.

Employment Inclusion

Creating inclusive workplaces benefits businesses and individuals with disabilities:

• Inclusive Hiring: Review job descriptions to focus on essential functions. Consider partnering with organizations like The Arc to find qualified candidates.
• Reasonable Accommodations: Be open to making accommodations like flexible schedules, modified duties, or assistive technology.
• Job Coaching: Support new employees with disabilities through training and job coaching when needed.
• Inclusive Culture: Foster a workplace culture where all employees are valued and respected.
• Growth Opportunities: Provide opportunities for advancement and skill development for all employees.

Creating Inclusive Events and Programs

Whether you’re hosting a community event, offering classes, or running programs, inclusion should be built in from the start:

• Early Planning: Consider accessibility and inclusion from the beginning, not as an afterthought.
• Registration Process: Make registration accessible and ask about needed accommodations.
• Clear Information: Provide detailed information about what to expect, including schedules, locations, and any sensory considerations.
• Flexible Participation: Allow for different levels of participation and provide alternatives when needed.
• Inclusive Marketing: Show people with disabilities in your promotional materials and explicitly state that events are inclusive.
• Staff Preparation: Ensure all staff and volunteers understand inclusion and are prepared to support diverse participants.

Practical Examples from Local Businesses

Here are some simple, effective ways Laramie County businesses can promote inclusion:

Restaurants:

• Offer menus in large print or with pictures
• Be patient with customers who need extra time to order
• Provide quiet seating options away from kitchen noise
• Train staff on disability awareness

Retail Stores:

• Keep aisles clear and wide
• Offer assistance with shopping or reaching items
• Allow extra time at checkout
• Provide seating for customers who need to rest

Recreational Facilities:

• Offer adaptive equipment when possible
• Provide clear, visual instructions for activities
• Train staff on inclusive programming
• Create sensory-friendly hours or events

Service Providers:

• Use clear, simple language when explaining services
• Provide written summaries of verbal information
• Allow extra appointment time when needed
• Offer quiet waiting areas

Common Misconceptions to Avoid

Misconception: “Including people with disabilities is expensive and complicated.”
Reality: Most accommodations cost little to nothing and often benefit all customers.

Misconception: “People with disabilities can’t work in certain jobs or use certain services.”
Reality: With appropriate supports, people with disabilities can participate in virtually all aspects of community life.

Misconception: “I need to treat people with disabilities differently.”
Reality: Treat everyone with respect and dignity. Offer the same quality service to all customers.

Misconception: “If they need help, they’ll ask.”
Reality: Some people may not feel comfortable asking. Offering assistance respectfully is appropriate.

The Arc of Laramie County: A Resource for Businesses

The Arc of Laramie County is here to support businesses and organizations that want to become more inclusive:

• Consultation: We can provide guidance on creating accessible, welcoming environments.
• Information: We offer resources about person-first language and inclusive practices.
• Connections: We can help connect businesses with potential employees or customers with disabilities.
• Partnership: We welcome collaboration with businesses committed to inclusion and can provide feedback on accessibility.

The Power of Welcome

At its core, inclusion is about making everyone feel welcome and valued. It’s about recognizing that our differences make our community stronger and that everyone deserves the opportunity to participate fully in community life.

When businesses and community spaces embrace inclusion, they send a powerful message: “You belong here. You are valued. You are welcome.” That message transforms communities and changes lives.

Beyond Awareness Month: Sustained Action

As Developmental Disabilities Awareness Month comes to a close, the real work begins. Awareness is important, but lasting change comes from consistent action and commitment to inclusion throughout the year. Let’s carry the spirit of this month forward by:

• Implementing the inclusive practices we’ve learned about
• Continuing to educate ourselves and others
• Making accessibility and inclusion ongoing priorities
• Celebrating progress while working toward even greater inclusion

Join the Movement Toward Inclusion

Creating inclusive spaces isn’t just about following regulations – it’s about building a community where everyone can thrive. Whether you’re a business owner, community organization, or individual community member, you have the power to make Laramie County more inclusive.

Start today. Make one change. Take one step. Together, we can create a community where people of all abilities feel welcomed, valued, and included.

Because when we build spaces that work for everyone, everyone benefits.

Let’s work together to make Laramie County a model of inclusion for communities everywhere – not just in March, but every month of the year!